4 hard skills or competencies (industry competencies) for CRM Integration Specialist
Skill definition-Applying computer science and engineering principles, methods, and practices to design, develop, deploy, and maintain reliable software systems.
Level 1 Behaviors
(General Familiarity)
Defines the concepts, components, and methodologies used in software engineering.
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Level 2 Behaviors
(Light Experience)
Follows established guidelines and standards when carrying out basic software maintenance tasks.
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Level 3 Behaviors
(Moderate Experience)
Operates complex quality assurance tools to test and evaluate software products before deployment.
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Level 4 Behaviors
(Extensive Experience)
Directs the implementation of testing procedures to improve the usability of software products.
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Level 5 Behaviors
(Mastery)
Designs and builds news software engineering tools to drive efficiency in operations.
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Skill definition-Designing integration interfaces and solutions to merge software subsystems into a unified system to boost productivity and functionality.
Level 1 Behaviors
(General Familiarity)
Explains the importance of software integration in the application development process.
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Level 2 Behaviors
(Light Experience)
Participates in creating an architecture for software integration following established best practices.
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Level 3 Behaviors
(Moderate Experience)
Manages databases and file-based systems to maximize software integration process and reduce drawbacks.
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Level 4 Behaviors
(Extensive Experience)
Manages the execution of software integration plans to meet product roadmap and quality standards.
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Level 5 Behaviors
(Mastery)
Forecasts industry trends on software integration to develop effective data-driven decisions.
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3 general skills or competencies (Job family competencies) for CRM Integration Specialist
Skill definition-Automating and integrating the efforts of IT operations and development teams to deliver software applications faster.
Level 1 Behaviors
(General Familiarity)
Explains the advantages and disadvantages of DevOps implementation.
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Level 2 Behaviors
(Light Experience)
Identifies defects and tracks bugs to ensure continuous operations of the software development lifecycle.
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Level 3 Behaviors
(Moderate Experience)
Partners with operational and development teams to bring DevOps software development methodologies to operations.
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Level 4 Behaviors
(Extensive Experience)
Monitors and alerts the team about the impact and risk of DevOps changes.
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Level 5 Behaviors
(Mastery)
Develops automated security and compliance capabilities in support of DevOps processes.
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Skill definition-Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
Level 1 Behaviors
(General Familiarity)
Explains the technical and main functions of computer operating systems.
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Level 2 Behaviors
(Light Experience)
Lists and reports basic technical issues with operating systems.
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Level 3 Behaviors
(Moderate Experience)
Manages security testing of operating systems through OS patch updates.
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Level 4 Behaviors
(Extensive Experience)
Manages the troubleshooting of various complex operating systems issues and necessary upgrades.
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Level 5 Behaviors
(Mastery)
Predicts trends and updates in the development of various operating systems.
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11 soft skills or competencies (core competencies) for CRM Integration Specialist
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Explains the importance of planning and organization in building a good working environment.
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Level 2 Behaviors
(Light Experience)
Identifies key implications of ineffective planning and organization that affects decision-making.
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Level 3 Behaviors
(Moderate Experience)
Leverages key performance indicators to measure progress completion against performance metrics.
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Level 4 Behaviors
(Extensive Experience)
Manages the planning and sequencing of activities to create well-planned schedules and achieve goals on time.
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Level 5 Behaviors
(Mastery)
Establishes standards for planning and organization processes to align efforts with business goals.
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Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Lists the roles and responsibilities of coordination in the workplace.
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Level 2 Behaviors
(Light Experience)
Selects and utilizes tracking tools to manage daily tasks.
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Level 3 Behaviors
(Moderate Experience)
Delegates and coordinates a team's duties to ensure no overlap between responsibilities.
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Level 4 Behaviors
(Extensive Experience)
Facilitates groups and diverse areas to work together effectively.
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Level 5 Behaviors
(Mastery)
Leads in the establishment of best practices for planning multiple activities.
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Summary of CRM Integration Specialist skills and competencies
There are 4 hard skills for CRM Integration Specialist, Software Engineering, Software Integration Engineering, Enterprise Application Integration (EAI), etc.
3 general skills for CRM Integration Specialist, DevOps, Operating System, Programming.
11 soft skills for CRM Integration Specialist, Planning and Organizing, Coordination, Judgment and Decision Making, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a CRM Integration Specialist, he or she needs to be proficient in Planning and Organizing, be proficient in Coordination, and be proficient in Judgment and Decision Making.